Shipping & Returns
Returns Policy
Return of major electronic equipment items - including but not limited to camcorders, cameras, VTRs, primary photo/ video lenses, viewfinders, CCU’s, hard drives, digital video recorders, audio mixers, AV recorders, CD/DVD players/recorders/duplicators/printers, video monitors 5” and larger, LCD monitor panels, plasma displays, projectors, teleprompters, character generators, production mixers, matrix switchers, distribution amplifiers, time base correctors, edit controllers, and non-linear editing workstations: All major equipment sales are final, with exception to defective merchandise. Defective merchandise is eligible for return within 15 days from date of receipt/delivery. If item is found to be defective, customer has the option of accepting either a direct exchange, suitable replacement (if item has become discontinued or unavailable), or in-house credit. There are no refunds issued on any equipment type items. After 15 days, please refer to the manufacturer’s warranty.
Return of electronic accessories and other non-electronic accessory type items and parts - including but not limited to tripods, supports, stands, dollies, wired/ wireless controls, stabilizers, cases, bags, rain covers, batteries packs, chargers, lighting, backdrops, cables, connectors, wired/ wireless microphones, headphones, lens adapters, filters, matte boxes, tape racks, tape rewinders, signal converters, equipment racks, LCD monitors 6” or less, and computer keyboards: All accessory type items are returnable for refund or replacement within 15 days from date of receipt/delivery, and subject to a 15% restocking fee. After 15 days, please refer to the manufacturer’s warranty.
Return of media type items - including but not limited to blank audio/video tape, CD-R, DVD-R, data media, digital memory cards, cleaning cassettes, and all related cases, sleeves and packaging items: Returns will be accepted within 30 days from date of receipt/delivery, and are subject to 15% restocking fee. Individually packaged product that has been opened is not returnable unless defective. Used tape, discs, memory cards, and data media are not returnable for any reason unless defective. **Special rule for generic CD-R and DVD-R: Incomplete spindles of unbranded/ generic discs are not returnable for any reason whatsoever. We will only accept returns on unopened, complete spindles. Please contact manufacturer regarding any issues. Due to the volatility of recordable media, all sales are final after 30 days.
A minimum restocking fee of 15% will be imposed on all non-defective merchandise. There is no restocking fee on the return of defective merchandise. California Media Solutions reserves the right to charge additional restocking fees for merchandise returned in less than acceptable condition.
A Return Merchandise Authorization (RMA) number must be obtained from California Media Solutions prior to returning any merchandise. Any product returned to California Media Solutions without an RMA number will be returned to the customer at the customer’s expense and no credit will be issued. RMA numbers are valid for a period of 30 days only. Merchandise received beyond the 30 day period will not be credited and will only be returned to the customer at the customer’s expense.
All returns must be shipped freight prepaid with the RMA number displayed on the outside of the shipping box along with the number of boxes being shipped back (i.e. 1 of 6, 2 of 6, etc.). California Media Solutions WILL NOT ISSUE CALL TAGS FOR ANY REASON WHATSOEVER UNLESS WE MADE A MISTAKE ON YOUR ORDER. For your own protection, we suggest shipping all returns fully insured and via traceable carrier. We will not be held responsible for items damaged or lost in transit to us.
- All returns will be credited based on the price paid on the invoice, or current selling price, whichever is lower, less any restocking fees.
- All returns must include a copy of the California Media Solutions invoice, and a letter explaining the reason for return.
- All non-defective returns must be in new, re-sellable condition with all original unmarked packaging, accessories, manuals and unmarked warranty cards. Items showing signs of misuse or abuse will not be accepted for credit. Please do not write or place labels on the original box unless received that way.
California Media Solutions reserves the right to have defective merchandise returned directly to the manufacturer for replacement or repair.
Please allow up to 14 business days for California Media Solutions to process and credit your return. Actual time for credit to appear on bank card will vary from bank to bank.
Please note that the following items are not returnable or refundable for any reason:
- Consumables such as gaffers tape, alkaline batteries, canned air, replacement bulbs, inkjet cartridges, etc.
- Discontinued, closeout, customized or special ordered /non-stock items.
- B-stock, demo, factory refurbished items, items marked “AS IS” or items sold from California Media Solutions, Inc's website “clearance department”.Computer software, backgrounds, animations, and pre-recorded media that has been opened or used.
- Shipping and handling charges.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
California Media Solutions makes every effort to get your order to you as soon as possible. Orders for in-stock items ship the same day if ordered before 4:00 PST.Please note weekend orders, placed on Fridays after 4:00 PST will be processed on Monday. If there is a problem with your order,you will receive an e-mail within one business day to advise you about the issue and your order status.
California Media Solutions ships via UPS, USPS. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees on top of the shipping costs to your order if we ship in multiple parcels.
Signature is required: A signature is required for all shipments upon receipt.
Drop-Ship: Drop-Ship items will be shipped to us from our supplier before being shipped to you.
Damaged or missing items upon delivery: If there is any damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please do not return the merchandise without taking this action, as it delays the replacement of the order and/or the issuance of a credit.